Shipping Policy
Delivery Areas
OZ Roller Shutters mainly supplies to Australian addresses. Though we are under no obligation to do so, we may at our discretion accept orders for delivery beyond Australia. Some remote or inaccessible parts of Australia might not be serviceable; please be advised. Under such circumstances, you will be advised throughout the order processing.
Delivery Charges
Calculation of delivery charges depends on various elements: weight, size, packaging, needed number of shipments, and chosen delivery method. Any relevant delivery fees will show up when you place an order. Additional fees could apply for international shipping or deliveries to outlying locations. If such charges apply, we will get back to you prior to releasing your order to verify approval of these extra expenses.
Order Processing and Dispatch
You will get an order reference number sent whenever you place a purchase. We handle payments when, or soon after, you order. Once payment is confirmed, orders are deemed accepted; nevertheless, we reserve the right to cancel orders under specific conditions (e.g., stock unavailability, pricing problems).
If you order several things, we would try to send all of them together. Items may be sent individually, though, in situations where they come from various places or have distinct availability statuses.
Delivery Timeframes
Our goal is to send orders promptly and deliver them within the projected timeframes given throughout the order processing. Please be advised these are approximations rather than definite delivery times. Delivery timeframes could be influenced by elements like stock availability, delivery location, and outside events (such as public holidays, natural disasters).
Delivery Process
We will give you a confirmation together with an order invoice following despatch. On delivery, you could be asked to sign a proof of delivery form. In the event that you are not present for delivery, our delivery partner may:
- Sort your items at a nearby depot.
- Deliver your items to another delivery location close to your address—such as a newsagent or post office.
- Deliver your items later on once more.
You will get a calling card including specifics on how to arrange or gather re-delivery of your goods and a text message. If your products are not collected within the designated term, they could be returned at your convenience from a local depot.
Delivery to PO Boxes and Parcel Lockers
Based on the volume of the items, we will deliver to Australian PO Boxes or Parcel Lockers whenever feasible. If delivery to a PO Box or Parcel Locker prove unworkable, we will get in touch to set another delivery address.
Risk and Title
On the specified date and time of delivery to the address you provided in your order, the risk and title of the goods will pass to you.
Re-Delivery and Address Changes
We shall take reasonable efforts to meet your need should you want your items sent to an address different from the original order address after despatch. Note that re-delivery or address changes may call for extra fees.
Delays and Unforeseen Circumstances
Although we try to reach projected delivery times, strikes, harsh weather, or other unanticipated occurrences could cause delays beyond our control. Under such circumstances, delays in delivery will not cause us liability for any loss, damage, cost, or expense.
Returns & Refunds Policy
Checking Your Order
We recommend looking over your goods as soon as they come to guarantee:
- The products match your order; and
- They are not damaged or faulty.
Please notify us right away via our website www.ozrollershutters.com.au if anything is damaged, defective, or wrong.
Faulty or Damaged Goods
If your items come defective or damaged:
- Check our Contact Us page to get in touch right away.
- Kindly save your evidence of purchase, either a receipt or an invoice.
- We might ask you to bring back the item together with all attachments (such as batteries or a power cord) delivered at the time of purchase.
- Please assist in preventing damage during the return journey by using the original packaging wherever possible.
Note: Refunds or exchanges based just on transit damage to packaging are not offered by us. Packaging is used to safeguard the inner part of the good.
Refunds
If these terms and conditions apply to you and you are eligible for a refund:
- We aim to initiate your refund within 2 business days (Monday to Friday, 9 a.m. to 5 p.m. Melbourne time).
- The time it takes to receive the funds depends on your financial institution’s processing speed.
- If only part of your order is refunded, we’ll return the delivery charge for those goods.
Please Note:
OZ Roller Shutters is not liable for any loss, delay, or expenses resulting from refund processing times except where legally required—including the Australian Consumer Law.
Contact Us
For any enquiries regarding shipping, please contact us:
Phone: 1800 338 699
Email: info@ozrollershutters.com.au
Address: 14A Grasslands Avenue, Craigieburn, Melbourne VIC 3064, Australia.